questions about second shelf

Can I order samples?

Second Shelf does not offer samples due to limited inventory. If you would like to view the colors of your tile in person prior to purchase please refer to our ‘solids color range’ . There you will find all of the colors we offer for cement tile and their corresponding paint chip number from the Benjamin Moore ‘Classic Color’ collection.

Can you hold inventory for me?

We are not able to hold inventory before or after purchase, all material ships as it becomes available.

Do you offer a trade discount?

We do not offer trade discounts for Second Shelf materials.

Can I get free shipping on a mix of clé tile and second shelf tile?

The free shipping promotion offered by Second Shelf only applies to Second Shelf items meeting or exceeding $1500. If items from both Second Shelf and clé are added to your cart the shipping promotion will not be applied. If you are purchasing $1500 worth of Second Shelf materials we suggest placing a separate order for clé products.

Delivery

To deliver your beautiful tiles, an appointment will be required. Once shipped from our warehouse and arrived at the nearest service center, our freight company will call to schedule a delivery appointment.

Please note that if they are unable to contact you within 48 hours, storage fees will begin to accrue and tiles will not re-ship until all fee’s and shipping costs have been invoiced and paid by the customer.

All deliveries are curbside ONLY. That means, someone must be present to move the tile into your home or business, inspect the product (qty. /material) and sign the order. If you need special assistance, please notify the freight company which may incur extra fees at your responsibility.

There are times when unfortunately due to shipping truck mobility constraints or other factors determined by the freight company, they are unable to deliver to your address. In those cases, tile must be either picked up from the nearest delivery place or routed to a different address.

All claims on shortage or incorrect product must be made within 72 hours of delivery at contact@cletile.com

Damage

It is expected that 2%-3% of your tile arrives damaged (chipped or scratched), since our tiles are primarily handmade, hand picked and hand packed exposing the product to breakage, therefore slight surface issues are standard.

The best practice is to order at least 10% more than your project requirements to allow for these issues, as well as other breakage during installation.

Although extensive damage due to shipping is rare, it does happen occasionally. Please inspect delivery for any signs of exterior visible damage.

  • breakage (outside of the stated 2%-3%)
    • we stress that your order is inspected for damage during the time of delivery.  any signs of obvious damage upon arrival should be noted by the client on the Bill of Lading, which is in the possession of the delivery driver.  we suggest you inspect the contents of each box for damage/breakage,  in a timely manner, as the client has a 72 hour window to report these claims to our Client Service Department.
    • if the tile that was damaged is still available replacements will be issued for damage exceeding the stated 2-3%
  • what if the tile I ordered is no longer available?
    • if there is breakage upon arrival, and the tile that you originally ordered is no longer available:
      • you will be given the opportunity to reselect from 2nd Shelf inventory
      • if you do not opt for reselection, a credit will be issued for the amount damaged, which can be used towards 2nd Shelf and cletile.com products.

Returns

All sales through 2nd Shelf are final. returns are not accepted.

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