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FAQ's FOR DECORATIVE TILES
specification guide for lithograph tiles
how to order samples
can I return samples?
can you order samples for me?
what happens if a sample is not in stock?
is it possible to have custom made samples?
when will I receive my samples?
can I expedite my sample order?
how to place an order
what are the 3 most dreaded words of a tile project? “add on order”!
can I expedite my tile order?
do you offer a trade discount?
can you hold stock for me while I decide?
why does the size calculator automatically add 10%?
how to see our product
where can I see your tiles installed?
can I visit your showroom? our "showroom" is our website.
FAQ's for encaustic cement tiles
how cement tiles are made
are encaustic cement tiles right for me?
what does pre-polished and pre-sealed mean?
inspecting & preparing your cement tile for installation
is your space ready for your tile installation (wall and floor)?
now that it's time to install
See all 10 articles
FAQ's for glazed terracotta
glazed terracotta specification guide
zellige specification guide
zellige installation guide
common questions about zellige tiles
FAQ's for glazed thin brick
common questions about glazed thin brick
specification guide for glazed thin brick
glazed thin brick material safety data sheet (MSDS)
leed certification for glazed brick
FAQ's for cle essentials
commonly asked questions about penny rounds
commonly asked questions about subway tile
FAQ's for terracotta tiles
antique and belgian black terracotta tiles
terracotta installation guidelines
refunds and exchanges
refund and exchange policy
how to properly receive your tile when your order arrives
can I pick up my tile order?
can I arrange for my own shipping?
there was some breakage in the shipment; what to do?
does clé ship internationally?
can you store my order until I can receive it?
See all 7 articles
tile trim details
tilevera dba clé 1-year limited warranty
cleaning marks or scuffs from the surface of your cement tile
cleaning grout stains
wet tile information
wet flooring application guidelines